Refund policy
Return & Faulty Items Policy
At NYDA®, we take pride in the exceptional quality of our jewellery. Because each piece is finely crafted, we enforce a strict return policy. We do not accept returns for change of mind, nor do we accept returns for items that have been worn.
Returns are strictly limited to genuine manufacturing faults and are subject to the precise timeframes, conditions, and exclusions outlined below.
1. Strictly Non-Returnable Items
The following items are completely excluded from our returns policy and will not be refunded under any circumstances:
• Pierced Jewellery / Earrings: Due to strict hygiene regulations, earrings and piercing items are completely ineligible for return or refund.
Personalised Items: Any pieces that have been custom-made, engraved, or altered specifically for you cannot be returned or refunded. Unless a spelling mistake has been done on our part. When you enter personalised details from your side, those are final.
2. Time-Critical Reporting & Return Windows
To qualify for a refund on an eligible item, you must strictly adhere to both of the following timeframes:
• The 24-Hour Fault Reporting Window: You must inspect your jewellery immediately upon arrival. Any manufacturing fault must be emailed to us within 24 hours of delivery. If reported after 24 hours, we will assume the item has been worn and the return will be rejected.
The 14-Day Return Window: Once your fault claim is approved, the item must be returned and received by us within 14 days from the original date of purchase (or within 14 days from the date of delivery for international orders). Items received outside of this 14-day period will not be accepted.
3. Mandatory Return Authorization
• Do Not Post Automatically: You cannot simply post or ship items back to us without prior approval.
Contact Us First: To initiate a fault claim for an eligible item, you must email us first at info@nydajewellery.co.uk within the 24-hour delivery window. You must include your order number and clear, high-resolution photographs of the manufacturing defect.
Unsolicited returns that arrive at our facility without prior written approval will be rejected and returned to the sender at their own expense.
4. Condition of the Item
• The piece must be completely unworn, unaltered, and in its original, pristine condition. It must be returned securely packed in all its original luxury packaging, certificates, and boxes.
5. Return Shipping, Tracking & Insurance
• Customer Responsibility: The cost of return postage is borne entirely by the customer. Required Shipping Method: Because jewellery is high-value, you must use a trackable and fully insured shipping service. NYDA® is not responsible for any return packages that are lost, damaged, or stolen in transit. If the item goes missing before reaching us, no refund can be processed. Fault Verification: You must cover the return shipping costs upfront. Once the item is received within the 14-day window and our quality control team verifies the manufacturing defect, we will reimburse your reasonable shipping costs along with your full refund. If no manufacturing defect is found, no refund or shipping reimbursement will be issued.
Please remember it can take some time for vour bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info @nyda- jewellery.co.uk.